Privacy Policy for Citizen Jaivik

Introduction

Citizen Jaivik operates a mobile application that connects customers with local organic vegetable suppliers. We are committed to protecting your privacy and being transparent about how we handle your information.

Information We Collect

Order Information

When you place an order through our app, we collect:

• Your name
• Delivery address
• Phone number
• Email address
• Order details (vegetables requested, quantity, preferences)

Technical Information

Our app may automatically collect:

• Device type and operating system
• App usage data (which features you use)
• Error logs and crash reports

How We Use Your Information

We use your information only to:

• Process and fulfill your vegetable orders
• Send order confirmations and updates via email
• Contact you about your delivery
• Improve our app performance and user experience
• Send you promotional offers (only if you agree)

How We Handle Your Data

Here's how our simple process works:

1. You fill out your order details in the app
2. Your order information is sent directly to us via email
3. We process your order and arrange delivery
4. We delete your information after delivery is completed

Information Sharing

We only share your information with:

• Our delivery partners (only name, address, and phone number for delivery purposes)
• Payment processors (if using online payment)

We never sell or rent your personal information to third parties.

Data Security

Even though we don't store data long-term, we protect your information by:

• Using secure email transmission
• Limiting access to order information to authorized personnel only
• Deleting customer information after order completion
• Using secure payment processors for transactions

Your Rights

You have the right to:

• Know what information we have about you
• Request correction of your information
• Ask us to delete your information
• Opt-out of promotional communications
• Withdraw consent at any time

Children's Privacy

Our service is suitable for all ages. However, we recommend that children under 13 use our app with parental supervision when placing orders.

Data Retention

• Order Information: Deleted within 30 days after successful delivery
• Email Communications: Kept only for customer service purposes
• Technical Data: Kept for 90 days to improve app performance

Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

Simple Summary